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    How can I change Primo Back Office password if I don't know the current password?

    • Product: Primo
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare,

     

    Question

    How can I change Primo Back Office password if I don't know the current password?

    Answer

    Only SuperAdmin role users can change the Primo BO password without a need to enter the old password.

    For other rule users the BO requires entering the Old password in order to create a new password.

    If you don't remember the old password you can:

    1. Create a new user and delete the old one.

    2. Contact Primo Support and ask to reset the old password - we will create a temporary password for you that will be sent via Email.

    Please note: Only SuperAdimn and Admin rule users have access to the BO "Manage Staff".

     

     

     

     

     

     


    • Article last edited: 25-Mar-2020