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    No EBSCO hits after user authentication – LDAP PDS issue with invalid institution code

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    • Product: Primo
    • Product Version: All versions
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    No EBSCO results after LDAP authentication using PDS

    When a user logged into Primo with LDAP authentication, no EBSCO results are displayed

    Resolution

    Please ensure that Institution code is the same in LDAP PDS configuration and in Primo institution wizard. If they differ, the authentication will work, but EBSCO results will not displayed for the user.

     

     

     

    • Article last edited: 18-May-2020