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    Not able to get any Ebsco results - return an error message

    • Article Type: General
    • Product: Primo
    • Product Version: 3

    Problem Symptoms:
    When searching with the Ebsco scope the following error is retrieved:
    "Your search failed due to a system error. Please try again. If the problem persists, please notify library staff"

    Cause:
    The thirdnode-config.xml file is not configured correctly.

    Resolution:
    1. ? Make sure that you did not inserted the password, username and DB instead the definitions lines.
    <key>USERNAME</key>, <key>PASSWORD</key> and <key>DB</key>lines should have above them lines with the information.
    for example, the USERMANE field should be in the following format:
    <parameter>
    <key>USERNAME</key>
    <val>(username)</val>
    </parameter>
    .
    2. Follow the rest of the instructions at Primo Back Office Guide : Configuring Primo???s Front End : Views Wizard : Search Scopes : Configuring the EBSCO Adaptor

    Category: Front End

    Subject: Remote search


    • Article last edited: 6/3/2014