The Connection Was Reset" error when using many facets in Primo

Symptoms

Browser displays "The Connection Was Reset" error when many facets are applied to a Primo search.

Cause

Primo URL length increases with every additional selected search facet. If more facets are continually selected, the URL length eventually exceeds the browser URL length limit, and a browser error is returned: "The Connection was Reset".
 

Defect Status

This problem has been reported as a defect to development. Currently there is not yet a planned release for a fix to this issue.

Replication Steps

1) Perform Primo search

2) Select facets until the browser displays "The Connection Was Reset" error message.

Workaround

Attempt to keep facet selection under 20 for any Primo search.
 

Additional Information

Replication Steps:

Category: Front End - Primo

Subject: Facets - Primo

• Article last edited: 31-March-2016