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    Virtual Shelf tab Returns "Error loading this tab" When User is Signed In (FE Log Error: Server returned HTTP response code 505 for URL)

    • Article Type: General
    • Product: Primo

    Problem Symptoms:
    - Virtual Shelf appears on the brief results and the call number field in the PNX is correct
    - For guest users the tab opens properly? 
    - When the user is signed-in, a click on the tab retrieves "There was an error loading this tab".
    - FE log shows:? 
    INF

    Cause:
    A space in the "group" parameter being sent with the user infomartion (bor_info) causes virtual shelf not to work

    Resolution:
    Being investigated by development, PRM-22685

    Additional Information

    The same problem in browse search was solved in version 4.6. See article #000022108.


    • Article last edited: 5/18/2014