Why am I not seeing request options when user is logged in?
- Product: Classic Primo, Alma
- Product Version: Primo February 2018 Release and later
This Article does not apply to Primo VE implementations. This information is relevant to Classic Primo only.
Question
What should I check if the 'Request' link is not showing when a user is signed in?
Answer
A. Check primo_pds_url in Alma
- Go to Alma > Administration > General Configuration > Configuration Menu > General Configuration > Other Settings
- Find one of the following rows using the parameter key column
- For Sandbox testing find the row primo_test_pds_url
- For Production use find the row primo_pds_url
- Update the value in the parameter value column base on your Primo Authentication Profiles
- For a PDS Profile:
https://<pds_server>/pds?
- For a non-PDS Profile:
https://<Primo Base>/primo_library/libweb/webservices/rest/PDSUserInfo?
- For a PDS Profile:
- Click Save
B. Request link from other institution's not showing
Verify that the Almagetit template includes the following:
req_user={{user_alma_institution}}
if the req_user parameter is visible, but empty in the final openURL in Primo, please open a case to Support.
C. Primo IP is blocked by Alma
Since the allowed IPs table is restricted, please open a case to Support to check if the Primo IP is not being blocked by Alma.
Additional Information
See also: Request button not appearing in Primo service for valid Fulfillment Network users
- Article last edited: 02-May-2018