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    Why does a Primo Central record say "no full text available" when there is a working link in the Details tab?

    • Product: Primo
    • Product Version: All versions
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Question

    Why does a Primo Central record say "no full text available" when there is a working link in the Details tab?

    Answer

    Primo Central records use the institutional holdings file generated the link resolver to determine full text availability. This is the availability statement shown in the brief display of the record, and institutional access is reflected in the View Online area.

     

    Primo Central records may also contain a static link to the content, which appears in the details tab. Primo does not use this link to determine availability, as these links often require a subsciption for access.

    Because of this, it is possible for a Primo record to have a “no full text” availability status, yet have a link in the details tab that goes to the full text.

     

    Additional Information

    For more information on Primo Central availability and delivery, please see the following article:

    https://knowledge.exlibrisgroup.com/...l_Records_Work