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    Primo Uptime Report for Primo MT AP01 Instance (APAC) - Q4 2016

    Primo Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Primo Service Level Agreement.


    This document details the uptime report for the Primo MT APAC01 in APAC.


    The Primo uptime measured on a rolling 12 month basis January 2016 - December 2016 is 99.89%

    The Primo uptime measured on a rolling 3 month basis October 2016 - December 2016 is 99.92%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q4 2016


    Start time


    End time




    November 15, 2016 12:52 AM   4:10 AM 112 While performing a continuous deployment in an attempt to fix a critical issue, an incorrect activity had been performed by an Ex Libris engineer and had caused the system unavailability.

    Scheduled downtimes during maintenance windows in Q4 2016

    Start Date

    Start Time


    End Time


    Duration (Minutes)






    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q1 2016 0

    Q2 2016


    Q3 2016 230
    Q4 2016 112


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.