Primo Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last twelve (12) months.
The report measures our performance as defined in the Primo Service Level Agreement.
This document details the uptime report for the Primo MT EU02 in Europe.
The Primo uptime measured on a rolling 12 month basis April 2015 - March 2016 is 99.91%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2016
|January 12, 2016||11:12 AM||11:41 AM||29|| |
Searches performed by users provide results within a timeframe that is considered as a service disruption.
Scheduled maintenance during maintenance windows in Q1 2016
|January 24, 2016||01:00 AM||05:00 AM||240|
|February 14, 2016||02:00 AM||06:00 AM||240|
Total unscheduled downtime minutes during past 12 months
Total unscheduled downtime in Quarter (minutes)
How is Primo Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
If you have any queries on the information within this report please contact Ex Libris through your usual channel.