Primo Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Primo MT EU02 in Europe.
The Primo uptime measured on a rolling 12 month basis July 2015 - June 2016 is 99.90%
The Primo uptime measured on a rolling 3 month basis April 2016 - June 2016 is 99.83%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q2 2016
|April 02, 2016||06:55 PM||07:29 PM||34||A code defect had been identified to be triggered by a specific search request. That code defect has caused a very high load on the front-ends and the system to stop responding.|
|April 20, 2016||02:05 AM||03:09 AM||64||During a hot swapping process a second search engine had started as an additional indexer ,this issue caused the misconfigured search engine to stop functioning and the system to stop responding. Restart of the misconfigured search engine had restored service for the environment.|
|May 19, 2016||06:44 PM||06:56 PM||12|| |
A large ISP provider providing Internet access to a local ISP suffered routing problems that had caused connectivity issues impacting the entire Amsterdam datacenter.
Issue had been resolved by the large ISP provider without Ex Libris involvement.
|June 12, 2016||03:29 PM||03:54 PM||26|| |
A code defect had been identified to be triggered by a specific search request. That code defect had caused a very high load on the front-ends and the system to stop responding.
|June 12, 2016||04:26 PM||05:48 PM||82|
Scheduled downtimes during maintenance windows in Q2 2016
Total unscheduled downtime minutes during past 12 months
Total unscheduled downtime in Quarter (minutes)
How is Primo Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
If you have any queries on the information within this report please contact Ex Libris through your usual channel.