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    Primo Uptime Report for Primo TC EU04 Instance (Europe) – Q2 2022

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months 
    The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Primo TC EU04 in Europe.

     

    The uptime measured on a rolling 12 month basis July 2021 - June 2022 is 99.98%

    The uptime measured on a rolling 3 month basis  April 2022 - June  2022 is 100%

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

    clipboard_eb4df64156a8dda58953f2a0a64098bad.png

    Unscheduled downtime incidents in Q2 2022

    Date

    Start time

    [IDT]

    End time

    [IDT]

    Duration
    (minutes)

    Description

             

    Scheduled downtimes during maintenance windows in Q2 2022

    Start Date

    Start Time

    [IDT]

    End Time

    [IDT]

    Duration (Minutes)

    April 29, 2022 22:29 PM 22:58 PM 29

    Total unscheduled downtime minutes during the past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q3 2021 0
    Q4 2021 57
    Q1 2022 0
    Q2 2022 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.