Following an ongoing activity by the Cloud team, a third-party component experienced a malfunction caused by license validation issue, ultimately leading to a system outage.

The team had to obtain new license from the vendor, and once it was configured across the environment the service recovered.

Ex Libris has taken the following action and preventive measures to avoid such an occurrence in future:

• The Cloud team have revised the procedure, incorporating a new step in the process that involves obtaining updated licenses from the vendor.

• The Primo Development team is working with the vendor to fix the malfunction, to prevent system crush due to licensing validation issues.

• For Quality Assurance, a regression test has been added to confirm the system is running as expected even if the third-party license has validation issues.