RapidR Returnables Service Expectations

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Libraries participating in RapidR Returnables follow established service expectations in the following areas:

RapidR participants agree to provide a 24-hour turnaround time (Monday-Friday) for lending requests. This is described as follows:

Locating and fulfilling a request within 24 hours of receipt.
Updating to unfilled or bad citation, within 25 hours, for an item that cannot be located on the first retrieval attempt.

Participants agree to do the following:

The book should be shipped in a manner to ensure receipt by the borrowing library within four business days (96 hours).

RapidR participants agree to the following:

Loan periods must be at least eight weeks in use by the borrowing library's patron. This includes shipping time.
The lending library sets the due date. The minimum loan period is eight weeks of use.
Recalls are permitted and are sent through the lender's local ULL management system.
Special use items are permitted special due dates.

Participants agree to reciprocity for RapidR requests.

Reciprocity does not automatically extend to requests received by means other than Rapid.