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    RefWorks best practices

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    Most RefWorks account issues and Save to RefWorks login issues, in addition to interface misbehaviors, can be corrected with these simple solutions:

    • Clearing the internet browser cache of cookies - RefWorks login cookies can expire and need to be cleared from time to time by using these key combinations in the browser.
      • Windows: Ctrl + Shift + Delete
      • Mac: Command + Shift + Delete
      • Chromebook: Ctrl + Shift + Backspace
         
    • Deactivate any ad blocking or anti-tracking browser plugins when using RefWorks – this is a good practice for all Clarivate products. Please note that both the browser's settings and extensions like uBlock Origin, AdBlock, and others can block RefWorks functionality.
       
      • Reference Match - use the reference title, DOI, ISBN or ISSN information to find a match in our database and easily populate the bibliographic information in your account, as an alternative to Save to RefWorks.
        • clipboard_eff16efee4f72c9fe595e7bb210f912f6.png this icon can be clicked when manually adding references to RefWorks, after entering a partial title or DOI, to look for a match.
           
    • Make sure the correct login page is used
      • To access RefWorks use https://refworks.proquest.com.
         
    • Assign new settings to the internet browser being used
      • Please see the list of browsers below for suggested settings for each.
        • RefWorks and Firefox
          clipboard_e819ea0525e345516c69157b508852859.png
        • RefWorks and Edge
          clipboard_e45d3f66fff877dfb1eff2b42b8468154.png
        • RefWorks and Safari
          clipboard_e290554c553edd69fe944d44a087783a6.png
          clipboard_e6da5839cb7881fd0dbcdec04252b4738.png
        • RefWorks and Chrome
          clipboard_e81a537e0a8450752dad1c698ba0fea23.png
          clipboard_e3f252e59e2645f710ea0370eb4875996.png
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