Are you using the correct RefWorks add-in from Microsoft AppSource?

You might be trying to load an older version called RefWorks – RCM. The old add-in, RefWorks – RCM, was officially deactivated on August 31, 2025, and is no longer available in Microsoft AppSource.

Deactivation of the old RCM add-in was announced in November 2023: https://knowledge.exlibrisgroup.com/RefWorks/Knowledge_Articles/New_RefWorks_Citation_Manager_(RCM)_add-in_FAQs

To continue using RCM in Word, install the current RefWorks Citation Manager (RCM) add-in:

1. Go to Microsoft AppSource
2. Search for RefWorks or RCM
3. Follow the simple steps to add it to Word

Or click here to install directly from Microsoft AppSource.

For more information, click here.

• Article last edited: 01-Sep-2025