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    ProQuest RefWorks Customer Resources

    • Product: New RefWorks



    Welcome to the new RefWorks Support site. Here you will find the most up-to-date information and resources for the new RefWorks reference management service.

    Want to stay up to date? Subscribe to the RSS feed, by clicking the RSS icon at the top of the page. More details about RSS feeds, can be found here.

    What is the new RefWorks?

    New RefWorks is the easy-to-learn, most accurate, and best supported reference manager that helps undergrads and PhD’s research, collaborate on, organize and write papers.

    What you need to know:

    The RefWorks development team has been very focused this year to provide you with a quality product. Our #1 priority is to improve what is already in the market and what is released to our users. We have been making greats strides to increase the product functionality and have increased our engineering focus.

    Release Updates

    Below is the latest information and announcements pertaining to features and functionality for new RefWorks.

    August: Write-N-Cite improvements:

    The RefWorks team is excited to announce improvements in Write-N-Cite for both Word and Mac.

    We have split the Write-N-Cite installers into two versions:

    IT version for those who use IT to install it on institutional computers, which has no in-app notifications.
    Personal version for those that have administrative rights to their personal computer. Those that have administrative rights will receive in-app notifications of updates.

    What is Write -N-Cite?

    Write-N-Cite is a Word Plug-in utility that allows users to run an abbreviated version of RefWorks in their word processor. With Write-N-Cite, you can cite references in a manuscript with the click of a button.


    1. Word no longer hangs while Syncing data
    2. The login text box has been fixed so all Shibboleth users can now login to WNC with their credentials
    3. A/B/C Appending is showing for Bibliographies created in RefWorks
    4. The "bibliography only" function works with citations that have been previously added to the document
    5. Database sync fix for New RefWorks accounts
    6. A user can now insert a URL in the footnotes
    7. Username is updated on Account Switch
    8. Compose Citation fix for re-ordering citations
    9. When any field is formatted, Write N Cite will format the entire footnote in rich text
    10. Added Custom Output Styles to Write-N-Cite
    11. The intended Japanese and Korean characters are now being added correctly
    12. Write-N-Cite Accessibility Improvements for Screen Readers
    13. Insert Citation Preview Page - Improved scrolling capability
    14. No Reference Selected" text is added on pressing enter key on insert Citation screen


    1. A/B/C Appending is showing for Bibliographies created in RefWorks
    2. Database sync fix for New RefWorks accounts
    3. Fixed truncation of footnotes in Notes Styles
    4. While Editing References, the word Null is not displayed while Overriding Pages in the Preview Citation section
    5. There is now correct spacing between the List Title ("References" "Works Cited") and the first reference when inserting a reference
    6. Added Custom Output Styles to Write-N-Cite
    7. The intended Japanese and Korean characters are now being added
    8. Output style fix for AMA - American Medical Association, 10th Edition

    Read all release notes for RefWorks.

    Explore New RefWorks

    We encourage all legacy RefWorks customers to explore the new version of RefWorks. ProQuest has made it easy for accounts to explore and move to new RefWorks.

    Learn how to get started by following our step by step the process of upgrading from legacy RefWorks to new RefWorks.

    legacy RefWorks will remain available until you are ready to make the upgrade. During the dual-access period, ProQuest will continue to add functionality to New RefWorks.

    Key Resources

    To find all the resources you and your users will need for new RefWorks we have created a brand new resource page which contains the most up-to-date support articles, marketing materials, educational videos and more, sorted into easy to follow chapters. New Refworks Support.


    RefWorks customer update webinars

    Attend one of our live webinars to learn more – coming in September

    Live Web-based Training

    Check back here for upcoming training for RefWorks.

    Webinar Recordings

    We encourage you to review the following information that we’ve made available:

    Global Support

    Ex Libris offers best-in-class customer service and technical support, so you can hit the ground running.

    If the above information does not answer your questions feel free to contact us and we will be happy to assist.


    • Article last edited: 25-March-2018
    • Old Article Number: 12897
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