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    How to add new Producer Group to the dropdown in Producer details

    • Article Type: Q&A
    • Product: Rosetta
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care


    I added a new Producer Group to the code table under Producers --> Producer Groups.
    The new Producer Group appear in the dropdown menu in the SIP Routing Rules input parameters, but when I go to edit an existing Producer or attempt to create a new one, the new group does not appear as an option.


    See in the Rosetta Staff User's Guide under Chapter 15: Understanding Negotiators.
    In the update user screen, update the negotiator role and check the new Producer Group. Then logout and login again to the system and the new group will be in the drop-down list.

    Category: Producer management