Symptoms

• Count of loans in Primo My Account is correct
• Detailed loan information in Primo My Account displays fewer loans than shown in count
• Call to vxws using Circulation Actions - Loans API does not return all loans charged to patron

Defect Status

Issue VYG-6911 is resolved for Voyager 9.2.1 and higher.

Replication Steps

1. In Circulation, find a patron with multiple charged items. Example: patron_id 123 has 2 book item type and 1 video item type charged.
2. System Administration > Circulation > Patron Groups > FAC > Global Borrowed Item Limits > Set Charged items limit for all item types = 3
3. Make call to Voyager for loan information: /vxws/patron/123/circulationActions/loans?patron_homedb=1@TESTDB20020910104124
4. Note that information is not returned.

<response>

  <reply-text>ok</reply-text> 

  <reply-code>0</reply-code> 

  <loans />

</response>

5. Discharge an item or increase the limit in SysAdmin.
6. Make call again. Loan information is returned.
7. Set Charged items limit for all item types = 4 (or greater)
8. Set New Limit for Book = 2
9. Make call again. Note that information is not returned.
10. Set New Limit for Book = 3
11. Make call again. Loan information is returned.

Workaround

Increase or disable/remove charged item limits

Article last edited: 17-May-2016