Hold prevents deletion of bib, but there's no hold visible in the client

• Article Type: General
• Product: Voyager
• Product Version: 8.2.0

Problem Symptoms:
*"Unable to delete bibliographic record. An outstanding hold/recall exists" error message.
*The bib does not have an item record.
*No hold/recall request is visible when pulling up the bib record in the client.

Cause:
There is an unranked hold on the item.

Resolution:
1.Query the HOLD_RECALL table using the BIB_ID.
2. HOLD_RECALL.REQUEST_ITEM_COUNT will be zero.
3. Use the PATRON_ID to get patron information.
4. Unranked Holds can be accessed and removed from the patron record in the Circulation client.