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    How to re-install Voyager clients

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Question

    How do I re-install the Voyager clients?

    Answer

    1. Completely un-install all Voyager clients on workstation: VoyagerInstall.exe > Run > Remove
    2. Delete the C:\Voyager directory completely (or whatever directory the clients are currently installed in on the PC)
    3. Optional: Clean the registry with a registry cleaner.
    4. Search Windows Explorer for voy*.dll and delete anything found.
    5. Reboot the workstation
    6. Download copy of the clients from the Knowledge Center:  Home > Voyager > Implementation Guides > [version] > VoyagerInstall.exe
    7. Install the clients:  VoyagerInstall.exe > Run > Install > follow prompts to complete installation.
    8. Depending on user's workstation permissions, may need to right-click > "Run as Administrator" first time each module is opened.

    Article last edited: 29-Sep-2017