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    My account page slow to load; "Unable to connect to CLIO server" in log.voyager

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    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local

    Problem Symptoms

    • In WebVoyage > My Account > after login, My Account page is slow to load (1 minute or longer to display page)
    • Following logged in log.voyager:

    opacsvr[16331] - ERROR - Mon Oct 29 08:56:51 2018
    - GetPatronClioRequestStatuses - opac__ppc.cxx[1945]
    Unable to connect to CLIO server

    Cause

    CLIO Server configuration is active but there is no CLIO (ILL) server.

    Solution

    1. SSH to server as voyager user
    2. cd /m1/voyager/xxxdb/ini
    3. Edit voyager.env and comment out the following stanza as shown:

    ################################### 
    ## CLIO Server 

    #export CLIO_SERVER=123.45.6.789
    #export CLIO_PORT=7777

    ###################################

    1. Save changes and restart Voyager.

    Additional Information

    If you are running CLIO (ILL) and the server does exist, make sure it is running and accepting connections.

    • Article last edited: 30-Oct-2018