Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Operator receives RTE 13: Type mismatch error in Circulation upon discharging items

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.2.1

    Problem Symptoms:
    ?€¢ Discharging items in Circulation results in error:
    "Run-time error '13': Type mismatch"
    ?€¢ Circulation client crashes, but previous item scanned is discharged successfully
    ?€¢ Problem may happen more often to particular operators based upon speed at which items are discharged

    Cause:
    Items are being discharged in rapid succession, or too many items are being scanned at once.
    If Voyager does not have enough time to process the existing transaction before another is entered, this can result in two barcodes that run together; then Voyager cannot find a match and is unable to process the discharge request.

    Resolution:
    Operators should adopt a slightly slower pace and discharge one item at a time.
    This will allow Voyager time to ensure each barcode is processed separately.

    Additional Information

    This problem can also occur if multiple items are scanned at once and some items have hold requests on them.

    Category: Circulation - Voyager

    Subject: Voyager


    • Article last edited: 8/21/2014