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    Phone numbers don't save when creating duplicate patron

    • Product: Voyager
    • Product Version: 10.1.0
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare


    When using "Save" after editing each tab on a duplicate patron record, the new phone number is saved and after the record is closed out, the old phone number appears when reopening.

    Defect Status

    VYG-6790 is resolved for Voyager 10.1.0 and higher.

    Replication Steps

    1. Circulation > open a patron record
    2. Click "Duplicate Record..." (either from Patron menu, or by right-clicking and selecting)
    3. Make edits to fields in "Name" tab.
    4. Click Save
    5. Make edits to Details tab.
    6. Click Save
    7. Make edits to Barcode tab.
    8. Click Save
    9. Make edits to Phone tab.
    10. Click Save.
    11. Close patron record.
    12. Open the duplicated patron record. The edited phone number was not saved. Instead, the record has the original record's phone number.
    13. Open the original patron record. The edited phone number was saved here.


    This problem doesn't occur when the "Save" button is only clicked at the end, after all the changes have been made to the fields within the various tabs.

    • Article last edited: 31-May-2018