Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    campusM Uptime Report for NA01 Instance (North America) - Q1 2017

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement. As the campusM NA01 instance has been live since April 2016, calculations for this report were made for the period of the last 9 months.

     

    This document details the uptime report for the campusM NA01 instance in North America.

     

    The uptime measured on a rolling 12 month basis April 2016 - March 2017 is 99.99%

    The uptime measured on a rolling 3 month basis January 2017 - April 2017 is 99.99%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     


     

    Unscheduled downtime incidents in Q1 2017

    Date

    Start time

     [CDT]

    End time

     [CDT]

    Duration
    (minutes)

    Description

    March 3, 2017

    6:56PM

    7:09 PM

    13

    Due to a network device software defect some of the network routing was not propagated and caused outage to part of our service.

    As immediate action Exlibris engineers initiated a failover to the adjacent redundant network device, and resolved the issue by reloading the device configuration

    Scheduled downtimes during maintenance windows in Q1 2017

    Start Date

    Start Time

     [CDT]

    End Time

     [CDT]

    Duration (Minutes)

         

     

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2016

    0

    Q3 2016 0
    Q4 2016 8
    Q1 2017 13

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the campusM Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 9 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.