360 Search: Administration Console -- Preview -- Exception Error
- Product: 360 Search
Why am I getting an exception error when trying to use Preview in the 360 Search Administration Console?
Here is an example of the kind of error you might see:
exception
javax.servlet.ServletException: a library account has been obtained, but it does not have rights
com.sersol.customizer.auth.PreviewAccountLoadingFilter.(PreviewAccountLoadingFilter)
com.sersol.customizer.auth.PreviewAccountLoadingFilter.doFilter(PreviewAccountLoading.java:86)
com.sersol.customizer.auth.SessionCookieAddingFilter.doFilter(SessionCookieAddingFilter.java:90)
com.sersol.customizer.auth.RequestLoggingFilter.doFilter(RequestLoggingFilter.java:88)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.28 logs.
Serials Solutions has identified an issue with the 360 Search Administration Console that is causing this error. This can occur even if you have View/Edit permissions for 360 Search Customization.
Until our fix is implemented, please enable permissions for the user account experiencing the error to have View/Edit permissions for 360 Link Customization, E-Journal Portal Customization and 360 Search Customization.
- Date Created: 9-Feb-2014
- Last Edited Date: 21-Feb-2014
- Old Article Number: 7423