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    360 Search: Administration Console -- Preview -- Exception Error

    • Product: 360 Search

    Why am I getting an exception error when trying to use Preview in the 360 Search Administration Console?


    Here is an example of the kind of error you might see:
    exception
    javax.servlet.ServletException: a library account has been obtained, but it does not have rights
    com.sersol.customizer.auth.PreviewAccountLoadingFilter.(PreviewAccountLoadingFilter)
    com.sersol.customizer.auth.PreviewAccountLoadingFilter.doFilter(PreviewAccountLoading.java:86)
    com.sersol.customizer.auth.SessionCookieAddingFilter.doFilter(SessionCookieAddingFilter.java:90)
    com.sersol.customizer.auth.RequestLoggingFilter.doFilter(RequestLoggingFilter.java:88)
    note The full stack trace of the root cause is available in the Apache Tomcat/5.5.28 logs.
    Serials Solutions has identified an issue with the 360 Search Administration Console that is causing this error. This can occur even if you have View/Edit permissions for 360 Search Customization.
    Until our fix is implemented, please enable permissions for the user account experiencing the error to have View/Edit permissions for 360 Link Customization, E-Journal Portal Customization and 360 Search Customization.

    • Date Created: 9-Feb-2014
    • Last Edited Date: 21-Feb-2014
    • Old Article Number: 7423
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