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Ex Libris Knowledge Center

E-Journal Portal Accessibility Statement

All researchers, regardless of ability, need access to scholarly information. ProQuest and Ex Libris are committed to providing all our users with a fully accessible experience for research, teaching and learning.

At ProQuest, we make every effort to ensure that our platforms – including E-Journal Portal – can be used by everyone. E-Journal Portal is continually designed and developed to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions.

Accessibility features and gaps

Users of E-Journal Portal should be able to:

  • navigate most of the website using just a keyboard.
  • listen to most of the website using a screen reader.
  • zoom in up to 400% using browser tools without text spilling off screen.
  • adjust font size, line spacing, and letter spacing using assistive technologies without text getting cut off

If you have a disability and need to make your computer, tablet or other device easier to use, AbilityNet is a recommended resource. We also recommend browsing free add-ons offered for Google Chrome and Mozilla Firefox.

Technical Information about this site’s accessibility

E-Journal Portal has been reviewed in accordance with:

  • Level A and Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1)
  • Section 508 of the US Rehabilitation Act for features and functions.
  • The Americans with Disabilities Act (ADA)
  • Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance level and report

This website is compliant with the Web Content Accessibility Guidelines v2.1 AA standard, having addressed non-compliance issues in the February 3, 2021 release.

Access the full Accessibility Compliance Report (VPAT 2.3 and WCAG 2.1) for E-Journal Portal.

Accessibility of this platform

Labels and Descriptions

Throughout E-Journal Portal, form elements and buttons are given accessible labels, so you can use assistive technologies to determine the purpose of various controls. Changes in the February 3, 2021 release remediated any form elements or buttons that did not have labels. 

Focus order

You should be able to navigate the E-Journal portal using just your keyboard. Changes in the February 3, 2021 release corrected focus issues reported in the VPAT.

Color Contrast

While most text throughout E-Journal Portal meets minimum color contrast standards, but there are cases where text does not have enough contrast with the background color. These relate to the pagination controls (the “Previous” link has low contrast) and the “title notes” on results records.

If color contrast is a concern for you, we recommend utilizing one of the free browser plugins that can increase text/background color contrast, such as the High Contrast extension for Google Chrome.

Accessibility Testing

The accessibility of E-Journal Portal is a continual effort at ProQuest. Accessibility standards are built into our design, and style guides and included as part of requirements in our software development and quality assurance pipeline.

E-Journal Portal code is checked for accessibility using a range of automated and manual checks including but not limited to:

  • Color Contrast Analyzer provided by WebAIM
  • Deque aXe accessibility testing tool
  • High Contrast Chrome extension
  • Keyboard-access manual testing and assessment
  • WAVE (Web Accessibility Evaluation tool) provided by WebAIM
  • NVDA with Windows
  • VoiceOver with Mac

E-Journal Portal is tested on the latest version Firefox, Safari, Chrome, and Edge, and on devices including Mac and Windows computers, and Android and iOS devices.

What We’re Doing to Improve Accessibility

Making content accessible is an ongoing effort at ProQuest. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts includes:

  • Testing with users of all abilities
  • The ProQuest Accessibility Council: a team of stakeholders working to increase accessibility resources and capabilities
  • Pursuing partnerships with colleges, universities and other institutions to assist us in reviewing and updating our accessibility standards
  • Supporting certifications for our employees
  • Consulting with, and performing audits through, accessibility experts such as Deque

Support and feedback

If you have difficulty accessing specific ProQuest content or features with adaptive technology after trying the workarounds suggested in this statement, you can contact us using the links provided below. Our support services will respond within three days and are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability. 

Online: Ex Libris Support Portal

Preparation of this accessibility statement

This accessibility statement was prepared on September 10, 2020. It was last updated on March 27, 2024.

The website was last tested on October 18, 2021. The test was carried out internally at ProQuest.

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