• # Alma Uptime Report for AP01 Instance (APAC) - Q1 2017

Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.

This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is ap01.alma.exlibris.com).

The Alma uptime measured on a rolling 12 month basis April 2016 - March 2017 is  99.89%

The Alma uptime measured on a rolling 3 month basis January 2017 - March 2017 is 100%

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

Date

Start time

[SGT]

End time

[SGT]

Duration
(minutes)

Description

## Scheduled downtimes during maintenance windows in Q1 2017

Start Date

Start Time

[SGT]

End Time

[SGT]

Duration (Minutes)

January 07, 2017 10:04 PM 10:08 PM 24
January 07, 2017 11:34 PM 11:46 PM 12
January 14, 2017 11:06 PM 11:55 PM 49
January 14, 2017 12:05 AM 12:16 AM 11
February 04, 2017 10:06 PM 10:30 PM 24
February 11, 2017 10:04 PM 10:31 PM 27
March 04, 2017 10:02 PM 10:12 PM 10
March 11, 2017 10:07 PM 10:33 PM 26

## Total unscheduled downtime minutes during past 12 months

Quarter

Total unscheduled downtime in Quarter (minutes)

Q2 2016

341
Q3 2016 185
Q4 2016 61
Q1 2017 0

## How is Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:

Uptime Percentage = X /(Y–Z) × 100

Where:

X = Uptime

Y = Last 12 months period

Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)