# Alma Uptime Report for AP01 Instance (APAC) - Q1 2019

Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is ap01.alma.exlibris.com).

The uptime measured on a rolling 12 month basis April 2018 - March 2019 is 99.96%

The uptime measured on a rolling 3 month basis January 2019 - March 2019 is 99.97%

Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

## Unscheduled downtime incidents in Q1 2019

Date

Start time

[SGT]

End time

[SGT]

Duration
(minutes)

Description

March 04 ,2019 07:04 PM 07:43 PM 39 A database failure caused the environment to be unresponsive.
The cause of this failure is still under active investigation

## Scheduled downtimes during maintenance windows in Q1 2019

Start Date

Day of Week

Start Time

[SGT]

End Time

[SGT]

Duration (Minutes)

January 06, 2019 Sunday 12:12 AM 01:08 AM 56
January 13, 2019 Sunday 12:00 AM 12:25 AM 25
February 03, 2019 Sunday 12:04 AM 01:16 AM 72
February 10, 2019 Sunday 12:04 AM 12:28 AM 24
March 03, 2019 Sunday 12:04 AM 02:20 AM 136
March 10, 2019 Sunday 02:08 AM 02:26 AM 18

## Total unscheduled downtime minutes during past 12 months

Quarter

Total unscheduled downtime in Quarter (minutes)

Q2 2018 144
Q3 2018 37
Q4 2018 8
Q1 2019 39

## How is Uptime Calculated?

The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

"Uptime" means the total period in minutes during which the Service is available for access and use during this period.

Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:

Uptime Percentage = X /(Y–Z) × 100

Where:

X = Uptime

Y = Last 12 months period

Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)