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    Alma Uptime Report for AP01 Instance (APAC) - Q3 2019

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.


    This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is


    The uptime measured on a rolling 12 month basis October 2018 - September 2019 is 99.98%

    The uptime measured on a rolling 3 month basis July 2019 - September 2019 is 99.96%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q3 2019


    Start time


    End time




    July 23, 2019 08:26 PM 08:40 PM 14 Oracle database internal storage parameter reached its configuration value limit, resulted in database un-responsive for most of the on-line activity.
    Ex Libris engineers restarted environment components to bring it back to full functionality and configuration adjustments were applied
    August 17, 2019 12:26 PM 12:44 PM 18 The Oracle database became un-responsive due to workload contention 
    September 19, 2019 01:21 PM 01:43 PM 22 A software memory issue was identified on one the search engine nodes causing some operations to fail for some institutions.
    A software correction was made that will prevent this memory issue in the future.

    Scheduled downtimes during maintenance windows in Q3 2019

    Start Date

    Day of Week

    Start Time


    End Time


    Duration (Minutes)

    July 07, 2019 Sunday 12:00 AM 12:31 AM 31
    July 14, 2019 Sunday 12:01 AM 12:31 AM 30
    August 04, 2019 Sunday 12:01 AM 12:48 AM 47
    August 11, 2019 Sunday 12:01 AM 12:48 AM 47
    August 25, 2019 Sunday 12:06 AM 12:58 AM 52
    September 01, 2019 Sunday 12:00 AM 12:31 AM 31
    September 08, 2019 Sunday 12:07 AM 12:23 AM 16

    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q4 2018 8
    Q1 2019 39
    Q2 2019 20
    Q3 2019 54


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.