Alma Uptime Report for AP01 Instance (APAC) - Q3 2016
Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma AP01 in APAC. The instance your organization uses can be identified by the (Alma AP01 instance is ap01.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis Oct 2015 - Sept 2016 is 99.90%
The Alma uptime measured on a rolling 3 month basis July 2016 - Sept 2016 is 99.86%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q3 2016
| Date | Start time [SGT] | End time [SGT] | Duration | Description |
|---|---|---|---|---|
| July 07, 2016 | 15:48 | 15:52 | 4 | Technical problem caused by a Oracle Driver Crash on multiple components simultaneously |
| July 26, 2016 | 00:23 | 01:05 | 42 | A network problem was identified by Ex Libris engineers. The problem was related to an ISP provider (Internet Service Provider) problem. After researching the problem with the relevant vendors, Ex Libris engineers identified that planned work done by the Data Center vendor caused the network line used by Ex Libris to be disrupted. The work was performed on the two redundant network lines, resulting in a complete loss of network to the Data Center and within the Data Center itself. |
| August 19, 2016 | 04:32 | 04:39 | 7 | |
| August 20, 2016 | 12:43 | 02:55 | 132 |
Scheduled downtimes during maintenance windows in Q3 2016
| Start Date | Start Time [SGT] | End Time [SGT] | Duration (Minutes) |
|---|---|---|---|
| July 02, 2016 | 22:00 | 22:13 | 13 |
| July 09, 2016 | 22:00 | 22:13 | 13 |
| August 06, 2016 | 22:00 | 22:16 | 16 |
| August 13, 2016 | 22:03 | 22:18 | 15 |
| September 03, 2016 | 22:00 | 22:17 | 17 |
| September 10, 2016 | 22:00 | 22:12 | 12 |
| September 17, 2016 | 22:00 | 00:10 | 130 |
Total unscheduled downtime minutes during past 12 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q4 2015 | 67 |
| Q1 2016 | 24 |
| Q2 2016 | 341 |
| Q3 2016 | 185 |
How Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.