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    Alma Uptime Report for CA01 Instance (Canada) - Q1 2019

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Alma CA01 in Canada.

     

    The uptime measured on a rolling 12 month basis April 2018 - March 2019 is 100%

    The uptime measured on a rolling 3 month basis January 2019 - March 2019 is 100%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

    clipboard_e5eb3277293cf3d2ac65dcf811b03fd02.png

     

    Unscheduled downtime incidents in Q1 2019

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

     

     

     

     

     

    Scheduled downtimes during maintenance windows in Q1 2019

    Start Date

    Day of week

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

    January 06, 2019 Sunday 01:21 AM 01:43 AM 22
    January 13, 2019 Sunday 03:13 AM 03:35 AM 22
    February 03, 2019 Sunday 01:25 AM 02:23 AM 58
    February 10, 2019 Sunday 01:03 AM 01:25 AM 22
    February 17, 2019 Sunday 02:49 AM 04:35 AM 106
    March 03, 2019 Sunday 01:05 AM 01:27 AM 22
    March 10, 2019 Sunday 01:29 AM 01:41 AM 12

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q2 2018 0
    Q3 2018 0
    Q4 2018 0
    Q1 2019 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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