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    Alma Uptime Report for CA01 Instance (Canada) - Q4 2018

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Alma CA01 in Canada.

     

    The uptime measured on a rolling 12 month basis Jan 2018 - Dec 2018 is 100%

    The uptime measured on a rolling 3 month basis Oct 2018 - Dec 2018 is 100%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

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    Unscheduled downtime incidents in Q4 2018

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

     

     

     

     

     

    Scheduled downtimes during maintenance windows in Q4 2018

    Start Date

    Day of week

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

    October 07. 2018 Sunday 02:11 AM 02:27 AM 16
    October 14. 2018 Sunday 01:33 AM 01:47 AM 14
    November 03, 2018 Saturday 11:01 PM 11:17 PM 16
    November 11, 2018 Sunday 01:17 AM 01:31 AM 14
    December 02, 2018 Sunday 01:31 AM 01:53 AM 22
    December 09, 2018 Sunday 01:17 AM 01:39 AM 22

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q1 2018 0
    Q2 2018 0
    Q3 2018 0
    Q4 2018 0

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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