Alma Uptime Report for EU01 Instance (Europe) - Q1 2016
Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma EU01 in Europe. The instance your organization uses can be identified by the Alma URL (EU01 instance is eu01.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis April 2015 - March 2016 is 99.92%
The Alma uptime measured on a rolling 3 month basis January 2016 - March 2016 is 99.98%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2016
| Date | Start time (CET) | End time (CET) | Duration | Description |
|---|---|---|---|---|
| January 26, 2016 | 10:25 AM | 10:56 AM | 31 | A human error had caused a wrong configuration on one of the instances on the environment. This human error led to performance issues and a service disturbance. The issues was identified and the configuration was reverted immediately. |
Scheduled downtimes during maintenance windows in Q1 2016
| Start Date | Start Time (CET) | End Time (CET) | Duration (Minutes) |
|---|---|---|---|
| January 10, 2016 | 12:00 AM | 01:29 AM | 89 |
| January 16, 2016 | 10:00 PM | 11:44 PM | 104 |
| February 07, 2016 | 12:00 AM | 03:06 AM | 186 |
| February 14, 2016 | 12:00 AM | 03:23 AM | 203 |
| March 06, 2016 | 12:00 AM | 02:48 AM | 168 |
| March 13, 2016 | 12:00 AM | 02:53 AM | 173 |
Total unscheduled downtime minutes during past 12 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2015 | 299 |
| Q3 2015 | 0 |
| Q4 2015 | 77 |
| Q1 2016 | 31 |
How is Alma Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.