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    Alma Uptime Report for EU01 Instance - Q4 2015

    Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.


    This document details the uptime report for the Alma EU01 in Europe. The instance your organization uses can be identified by the (EU01instance is


    The Alma uptime measured on a rolling 12 month basis January 2015 - December 2015 is 99.91%

    The Alma uptime measured on a rolling 3 month basis October 2015 - December 2015 is 99.94%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:



    Unscheduled downtime incidents in Q4 2015


    Start time


    End time




    November 08, 2015 06:01 AM 06:26 AM 25

    Maintenance activities that took place during the planned maintenance activities had suffered hardware failure that had caused the software upgrade to complete later than usual.

    November 08, 2015 10:37 PM 10:52 PM 15 Urgent  maintenance on the database.
    December 10, 2015 12:39 PM 11:51 PM 12

    A human error on the database resulted in service interruption for the environment.

    December 24, 2015 08:22 PM 08:33 PM 11

    The Amsterdam move to private cage maintenance has impacted Alma.


    December 25, 2015 05:17 AM 05:31 AM 14

    Scheduled downtimes during maintenance windows in Q4 2015

    Start Date

    Start Time


    End Time


    Duration (Minutes)

    October 10, 2015 11:00 PM 12:38 AM 98
    November 01, 2015 12:00 AM 04:00 AM 240
    November 08, 2015 12:00 AM 03:55 AM 235
    November 15, 2015 12:00 AM 04:13 AM 253
    December 06, 2015 12:00 AM 04:00 AM 240
    December 13, 2015 12:00 AM 01:57 AM 117


    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q1 2015


    Q2 2015


    Q3 2015


    Q4 2015



    How is Alma Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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