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    Alma Uptime Report for NA01 Instance (North America) - Q4 2017

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.


    This document details the uptime report for the Alma NA01 in North America. The instance your organization uses can be identified by the URL (Alma NA01 instance is


    The uptime measured on a rolling 12 month basis Jan 2017 - Dec 2017 is 99.90%

    The uptime measured on a rolling 3 month basis Oct 2017 - Dec 2017 is 100%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:




    Unscheduled downtime incidents in Q4 2017


    Start time


    End time









    Scheduled downtimes during maintenance windows in  Q4 2017

    Start Date

    Day of Week

    Start Time


    End Time


    Duration (Minutes)

    October 01, 2017 Sunday 00:07 AM 00:21 AM 14
    November 05, 2017 Sunday 01:02 AM 01:47 AM 45
    November 12, 2017 Sunday 01:16 AM 01:30 AM 14
    December 03, 2017 Sunday 00:52 AM 01:08 AM 16
    December 10, 2017 Sunday 01:04 AM 01:30 AM 26


    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q1 2017 13
    Q2 2017 483
    Q3 2017 27
    Q4 2017 0


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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