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    Alma Uptime Report for NA04 Instance (North America) - Q3 2018

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement. As the Alma NA04 instance has been live since April 2018, calculations for this report were made for the period of the last 6 months.


    This document details the uptime report for the Alma NA04 in North America. The instance your organization uses can be identified by the URL (Alma NA04 instance is


    The uptime measured on a rolling 6 month basis April 2018 - Sept 2018 is 100%

    The uptime measured on a rolling 3 month basis July 2018 - Sept 2018 is 100%


    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link:




    Unscheduled downtime incidents in Q3 2018


    Start time


    End time









    Scheduled downtimes during maintenance windows in Q3 2018

    Start Date

    Day of Week

    Start Time


    End Time


    Duration (Minutes)

    July 01, 2018 Sunday 00:01 AM 00:27 AM 26
    July 07, 2018 Saturday 23:01 PM 23:17 PM 16
    August 05, 2018 Sunday 00:15 AM 00:37 AM 22
    August 12, 2018 Sunday 00:13 AM 00:25 AM 12
    August 26, 2018 Sunday 00:11 AM 03:35 AM 204
    August 26, 2018 Sunday 03:53 AM 05:43 AM 110
    September 02, 2018 Sunday 00:07 AM 01:29 AM 82


    Total unscheduled downtime minutes during past 12 months


    Total unscheduled downtime in Quarter (minutes)

    Q2 2018 0
    Q3 2018 0


    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.


    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   


     Uptime Percentage = X /(Y–Z) × 100    


      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months


    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)


    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.