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    Alma Uptime Report for NA05 Instance (North America) - Q2 2019

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last nine(9) months. The report measures our performance as defined in the Service Level Agreement. 
    As the Alma NA05 instance has been live since October 2018, calculations for this report were made for the period of the last 3 months.

     

    This document details the uptime report for the Alma NA05 in North America. The instance your organization uses can be identified by the URL (Alma NA04 instance is na04.alma.exlibris.com).

    The uptime measured on a rolling 9 month basis October 2018 - June 2019 is 99.98%

    The uptime measured on a rolling 3 month basis April 2019 - June 2019 is 99.96%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

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    Unscheduled downtime incidents in Q2 2019

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

    May 27, 2019 06:18 PM 06:55 PM      37 A code malfunction caused database error, resulted in disruption to the environment and required system restart to bring the application back to full functionality.
    The code malfunction was fixed with an injection done on May 29th.
    June 26, 2019 03:27 AM 03:37 AM      10 Urgent Maintenance

    Scheduled downtimes during maintenance windows in Q2 2019

    Start Date

    Day of Week

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

    April 06, 2019 Saturday 11:56 PM 12:10 AM 14
    April 07, 2019 Sunday 01:04 AM 01:24 AM 20
    April 14, 2019 Sunday 02:36 AM 02:49 AM 13
    May 05, 2019 Sunday 04:33 AM 04:51 AM 18
    June 02, 2019 Sunday 02:12 AM 02:37 AM 25
    June 09, 2019 Sunday 02:08 AM 02:26 AM 18

     

    Total unscheduled downtime minutes during past 9 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q4 2018 34
    Q1 2019 0
    Q2 2019 47

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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