Alma Uptime Report for NA03 Instance (North America) - Q1 2019
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Alma NA03 in North America. The instance your organization uses can be identified by the URL (Alma NA03 instance is na03.alma.exlibris.com).
The uptime measured on a rolling 12 month basis April 2018 - March 2019 is 99.96%
The uptime measured on a rolling 3 month basis January 2019 - March 2019 is 99.92%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2019
|
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
|---|---|---|---|---|
| February 02, 2019 | 01:02 AM | 01:25 AM | 23 |
While performing a proactive activity on the environment, an incorrect step in a procedure caused a system down. Ex Libris engineers restarted the entire environment to solve the problem. |
| February 10, 2019 | 11:14 PM | 11:54 PM | 40 | An extreme load situation in the database caused an unexpected database crash and required full system start up to bring the system back to full functionality. Ex Libris engineer’s tuned some DB configuration settings to prevent this scenario from re-occurring. |
| March 03, 2019 | 07:56 AM | 08:40 AM | 45 | Due to a malfunction in the Firewall management system, wrong configurations were sent to the firewall device that handle the customer traffic. Ex Libris engineers rolled back the configurations to restore the service |
Scheduled downtimes during maintenance windows in Q1 2019
|
Start Date |
Day of Week |
Start Time [CDT] |
End Time [CDT] |
Duration (Minutes) |
|---|---|---|---|---|
| January 06, 2019 | Sunday | 12:16 AM | 12:46 AM | 30 |
| January 13, 2019 | Sunday | 12:20 AM | 05:14 AM | 294 |
| February 03, 2019 | Sunday | 12:48 AM | 01:32 AM | 44 |
| February 10, 2019 | Sunday | 12:02 AM | 12:30 AM | 28 |
| February 16, 2019 | Saturday | 11:48 PM | 02:14 AM | 186 |
| February 24, 2019 | Sunday | 01:12 AM | 01:30 AM | 18 |
| March 03, 2019 | Sunday | 12:04 AM | 12:22 AM | 18 |
| March 09, 2019 | Saturday | 10:35 PM | 11:10 PM | 35 |
| March 10, 2019 | Sunday | 12:28 AM | 12:42 AM | 14 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2018 | 0 |
| Q3 2018 | 0 |
| Q4 2018 | 88 |
| Q1 2019 | 107 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.