Alma Uptime Report for NA03 Instance (North America) - Q1 2018
Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.
This document details the uptime report for the Alma NA03 in North America. The instance your organization uses can be identified by the URL (Alma NA03 instance is na03.alma.exlibris.com).
The uptime measured on a rolling 12 month basis April 2017 - March 2018 is 99.9%
The uptime measured on a rolling 3 month basis January 2018 - March 2018 is 99.98%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2018
|
Date |
Start time [CDT] |
End time [CDT] |
Duration |
Description |
|---|---|---|---|---|
|
January 18, 2018 |
23:48 PM |
23:56 PM |
8 |
During standard maintenance work done by our Internet service provider (ISP) intended to be non-disruptive, customers experienced downtime on their SaaS environments.
|
| March 5, 2018 | 12:30 PM | 12:47 PM | 17 | An incorrect network connection between the primary and redundant backbone switches, performed by mistake by our internet service provider (ISP), caused a network loop and service interruption for all inbound sessions. There was no data impact. |
Scheduled downtimes during maintenance windows in Q1 2018
|
Start Date |
Day of Week |
Start Time [CDT] |
End Time [CDT] |
Duration (Minutes) |
|---|---|---|---|---|
| January 07, 2018 | Sunday | 01:14 AM | 01:30 AM | 16 |
| January 14, 2018 | Sunday | 01:26 AM | 01:40 AM | 14 |
| February 4, 2018 | Sunday | 01:54 AM | 02:10 AM | 16 |
| February 4, 2018 | Sunday | 04:12 AM | 04:24 AM | 12 |
| February 11, 2018 | Sunday | 03:48 AM | 05:02 AM | 14 |
| March 4, 2018 | Sunday | 01:36 AM | 02:20 AM | 44 |
| March 11, 2018 | Sunday | 02:49 AM | 03:05 AM | 16 |
Total unscheduled downtime minutes during past 12 months
|
Quarter |
Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2017 | 451 |
| Q3 2017 | 0 |
| Q4 2017 | 20 |
| Q1 2018 | 25 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.