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    Alma Uptime Report for NA05 Instance (North America) - Q4 2018

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement. 
    As the Alma NA05 instance has been live since October 2018, calculations for this report were made for the period of the last 3 months.

     

    This document details the uptime report for the Alma NA05 in North America. The instance your organization uses can be identified by the URL (Alma NA04 instance is na04.alma.exlibris.com).

    The uptime measured on a rolling 3 month basis Oct 2018 - Dec 2018 is 99.97%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

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    Unscheduled downtime incidents in Q4 2018

    Date

    Start time

     [CDT]

    End time

    [CDT]

    Duration
    (minutes)

    Description

    December 30 ,2018

    06:00 AM

    06:34 AM

    34

    Planned maintenance activity took longer than expected

    Scheduled downtimes during maintenance windows in Q4 2018

    Start Date

    Day of Week

    Start Time

    [CDT]

    End Time

    [CDT]

    Duration (Minutes)

    October 07, 2018 Sunday 01:08 AM 02:58 AM 110
    October 07, 2018 Sunday 03:06 AM 03:24 AM 18
    October 14, 2018 Sunday 12:04 AM 12:18 AM 14
    November 03, 2018 Saturday 11:50 PM 12:10 AM 20
    November 11, 2018 Sunday 03:42 AM 03:58 AM 16
    December 02, 2018 Sunday 01:30 AM 01:58 AM 28
    December 09, 2018 Sunday 01:14 AM 01:38 AM 24
    December 30, 2018 Sunday 03:02 AM 06:00 AM 178

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q4 2018 34

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

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