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    Alma Uptime Report for NA01 Instance (North America) - Q3 2017

    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the Alma NA01 in North America. The instance your organization uses can be identified by the URL (Alma NA01 instance is na01.alma.exlibris.com).

     

    The uptime measured on a rolling 12 month basis Oct 2016 - Sept 2017 is 99.90%

    The uptime measured on a rolling 3 month basis July 2017 - Sept 2017 is 99.98%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

     

     

    Unscheduled downtime incidents in Q3 2017

    Date

    Start time

     [ CDT ]

    End time

    [ CDT ]

    Duration
    (minutes)

    Description

    August 28, 2017 14:06 PM 14:33 PM 27

    A failure in the system related to memory usage resulted in exceptional performance degradation and periodic service disruption.

    Scheduled downtimes during maintenance windows in  Q3 2017

    Start Date

    Start Time

    [ CDT ]

    End Time

    [ CDT ]

    Duration (Minutes)

    July 02, 2017 00:11 AM 00:28 AM 17
    July 09, 2017 00:15 AM 00:30 AM 15
    July 16, 2017 00:29 AM 00:57 AM 28
    August 06, 2017 01:25 AM 02:11 AM 46
    August 13, 2017 00:05 AM 00:53 AM 48
    September 03, 2017 00:02 AM 00:22 AM 20
    September 10, 2017 00:01 AM 00:38 AM 37
    September 17, 2017 00:02 AM 00:15 AM 13

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q4 2016 8
    Q1 2017 13
    Q2 2017 483
    Q3 2017 27

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.