Alma Uptime Report for NA03 Instance (North America) - Q1 2017
Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.
This document details the uptime report for the Alma NA03 in North America. The instance your organization uses can be identified by the URL (Alma NA03 instance is na03.alma.exlibris.com).
The Alma uptime measured on a rolling 12 month basis April 2016 - March 2017 is 99.99%
The Alma uptime measured on a rolling 3 month basis January 2017 - March 201 is 99.98%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q1 2017
| Date | Start time [CDT] | End time [CDT] | Duration | Description |
|---|---|---|---|---|
| January 17, 2017 | 9:58 AM | 10:06 AM | 8 | On January 15th, during a maintenance window, an activity on the load balancer took place. Following the maintenance activity, Ex Libris identified a misconfiguration on the load balancer. In order to resolve the misconfiguration that impacted several customers, the entire environment had to be taken down for few minutes. |
| March 3, 2017 | 6:56PM | 7:09 PM | 13 | Due to a network device software defect some of the network routing was not propagated and caused outage to part of our service. As immediate action Exlibris engineers initiated a failover to the adjacent redundant network device, and resolved the issue by reloading the device configuration
|
Scheduled downtimes during maintenance windows in Q1 2017
| Start Date | Start Time [CDT] | End Time [CDT] | Duration (Minutes) |
|---|---|---|---|
| January 08, 2017 | 2:09:00 AM | 2:25:00 AM | 16 |
| January 22, 2017 | 3:42:00 AM | 4:32:00 AM | 50 |
| February 05, 2017 | 1:11:00 AM | 1:35:00 AM | 24 |
| February 12, 2017 | 1:05:00 AM | 1:17:00 AM | 12 |
| March 05, 2017 | 2:38:00 AM | 2:52:00 AM | 14 |
| March 12, 2017 | 1:20:00 AM | 1:33:00 AM | 13 |
Total unscheduled downtime minutes during past 12 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q2 2016 | 0 |
| Q3 2016 | 0 |
| Q4 2016 | 8 |
| Q1 2017 | 21 |
How is Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.