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    Alma Uptime Report for NA02 Instance (North America) - Q3 2016

    Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Alma Service Level Agreement.

     

    This document details the uptime report for the Alma NA02 in North America. The instance your organization uses can be identified by the URL (Alma NA02 instance is na02.alma.exlibris.com).

     

    The Alma uptime measured on a rolling 12 month basis Oct 2015 - Sept 2016 is 99.93%

    The Alma uptime measured on a rolling 3 month basis July 2016 - Sept 2016 is 99.95%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

     

    Unscheduled downtime incidents in Q3 2016

    Date

    Start time

     [CDT]

    End time

     [CDT]

    Duration
    (minutes)

    Description

    July 13, 2016

    08:28

    09:28

    60

    The problem was related to the semi-annual re-indexing described in July release notes.

     

    An optimization process was run as part of the semi-annual re-indexing process. Although the indexing takes place only at night to avoid any interruption of the optimization process, it continued into the early working hours, creating a heavy load on the system. After analyzing the situation, we decided that the optimization process was not required and removed it permanently from the semi-annual re-indexing process. The re-indexing was resumed without further issues.

    Scheduled downtimes during maintenance windows in  Q3 2016

    Start Date

    Start Time

     [CDT]

    End Time

     [CDT]

    Duration (Minutes)

    July 02, 2016

    23:58 0013 15
    July 10, 2016 00:00 00:16 16
    August 06, 2016 23:59 00:20 21
    August 14, 2016 00:00 00:18 18
    September 04, 2016 00:02 00:16 14
    September 11, 2016 00:02 00:18 16

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)

    Q4 2015 0

    Q1 2016

    145

    Q2 2016 0
    Q3 2016 60

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.