Alma Uptime Report for NA03 Instance (North America) – Q4 2015
Alma Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last six (6) months. The report measures our performance as defined in the Alma Service Level Agreement. As the NA03 instance has been live since August 2015, calculations for this report were made for the period of the last 6 months.
This document details the uptime report for the Alma NA03 in North America. The instance your organization uses can be identified by the (Alma NA03 instance is na03.alma.exlibris.com).
The Alma uptime measured on a rolling 6 month basis July 2015 - December 2015 is 99.99%
The Alma uptime measured on a rolling 3 month basis October 2015 - December 2015 is 100%
Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com
Unscheduled downtime incidents in Q4 2015
| Date | Start time (CDT) | End time (CDT) | Duration | Description |
|---|---|---|---|---|
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Scheduled downtimes during maintenance windows in Q4 2015
| Start Date | Start Time (CDT) | End Time (CDT) | Duration (Minutes) |
|---|---|---|---|
| October 10, 2015 | 11:00 PM | 02:35 AM | 215 |
| October 17, 2015 | 11:00 PM | 11:10 PM | 10 |
| October 31, 2015 | 11:00 PM | 03:00 AM | 240 |
| November 08, 2015 | 12:00 AM | 04:00 AM | 240 |
| December 06, 2015 | 12:00 AM | 04:29 AM | 269 |
| December 13, 2015 | 12:00 AM | 01:44 AM | 104 |
Total unscheduled downtime minutes during past 12 months
| Quarter | Total unscheduled downtime in Quarter (minutes) |
|---|---|
| Q3 2015 | 31 |
| Q4 2015 | 0 |
How is Alma Uptime Calculated?
The uptime calculation is based on the following calculation (as defined in the Alma Service Level Agreement):
"Uptime" means the total period in minutes during which the Service is available for access and use during this period.
“Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:
Uptime Percentage = X /(Y–Z) × 100
Where:
X = Uptime
Y = Last 12 months period
Z = The duration (in minutes) of any SLA Exclusions* during these 12 months
*SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)
Further Information
If you have any queries on the information within this report please contact Ex Libris through your usual channel.