Cannot discharge item; data stuck in UB_ROUTING table

Problem Symptoms

• Item was being routed to Universal Borrowing (UB) partner library
• Has In Transit status and cannot discharge at home circ desk.
• Receive error message: "An error occurred while attempting to process discharge request"
• Routing location no longer exists in System Administration, so it cannot temporarily be re-enabled (re: KCS Article #000002940)

Cause

After disabling Universal Borrowing functionality, data remains in UB_ROUTING table, preventing item discharge.

Resolution

Contact Voyager Support for assistance.

Article last edited: 2016-Mar-15