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    Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall

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    • Article Type: Q&A
    • Product: Cross-Product

    Question

    How to add an IP address to access Ex Libris products through hosted server firewall.

    Answer

    1. Open Case in Support Portal with specific Ex Libris product support team.
    2. List the following information in your Case:
    • Source: IP address(es) that will need access through the hosted firewall*
    • Destination: IP address and/or hostname of your hosted server
    • Ports: port(s) that Source IPs will be connecting to through the firewall
    • Permanent or Temporary: if Temporary, also indicate date access should expire
    1. Ex Libris Support  analysts will work with our Cloud teams to ensure the request is completed and will update when the work is complete or if additional information is required.

    Additional Information

    *Note that many institutions deploy security measures that create "Proxy" IP addresses for workstations.  To make sure that you provide the correct Source IP, follow the instructions below:

    To find what is the outgoing/Source IP, for a particular workstation, you can use one of the free web services, like http://www.whatsmyip.org/ or https://www.vpnmentor.com/tools/ipinfo/.
    These will display the public IP for the workstation.

    Contact your IT/Networking Department for further assistance.


    • Article last edited: 20-Aug-2019