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    After upgrade to Voyager 9, renew results in "There was a problem communicating with the Library"

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    • Article Type: General
    • Product: Primo
    • Product Version: 9

    Problem Symptoms:
    * Attempt renew in Primo My Account after upgrade to Voyager 9 results in "There was a problem communicating with the Library"

    Cause:
    This behavior is the result of issue VYG-5615.

    Resolution:
    A permanent, integrated fix for Issue VYG-5615 will be available in the next release of Voyager (Voyager 9.1.0).

    If you are currently on Voyager 9.0.0 and experiencing this issue, please open a Case with Voyager Support to request the fix for this issue.

    Additional Information

    Replication steps: 1. Log in to Primo My Account as a patron with loans eligible for renewal. 2. Select loan from list. 3. Click Renew. 4. Receive error: "There was a problem communicating with the Library."

    Category: Interoperability (Voy) - Voyager

    Subject: Primo (Voy) - Voyager

    • Article last edited: 7/28/2014