Problem

EZproxy was added to Primo institution wizard but the prefix is missing when accessing PCI records backlinks / directlinks.

Resolution

Check that your environmental Primo FE's IP's are not listed within the institution wizard IP range. It is causing all searches to be considered as 'on-campus' search and prevents EZproxy prefix to be added.

How to remove the Primo FE's IP's from the institution wizard IP range:

- In Primo Back Office, go to the Institution Wizard and click on "save and continue" to proceed to IP range table

- edit the table if necessary

- save and deploy

Additional Information

EZProxy do not prefix Primo Central Open Access records' links

• Article last edited: 30-June-2016