• Article Type: General
• Product: Primo

Problem Symptoms:
When exporting the record to EndNote from the details tab and e-shelf, EndNote displays the following message:

Number of records imported: 0
A direct export error has occurred (EServices.DataRetrievalError).

Resolution:
This is a known defect. If you are experiencing this problem, please report this error and this article to Support.

• Article last edited: 11/21/2016