- Product: Primo
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare,
How can I change Primo Back Office password if I don't know the current password?
Only SuperAdmin role users can change the Primo BO password without a need to enter the old password.
For other rule users the BO requires entering the Old password in order to create a new password.
If you don't remember the old password you can:
1. Create a new user and delete the old one.
2. Contact Primo Support and ask to reset the old password - we will create a temporary password for you that will be sent via Email.
Please note: Only SuperAdimn and Admin rule users have access to the BO "Manage Staff".
- Article last edited: 25-Mar-2020